Everyone has some experiences with mouse and keyboard not working problem with windows. That is a common problem with regular usage. If your mouse or keyboard is not working with your windows operating system, don’t worry. You can fix that problem with one method explained in this article. Before you try these methods, ensure that your mouse or keyboard is working fine with using another computer.
If they are not working fine on another computer, that means your keyboard or mouse is broken, .so you need to replace them with new ones. If they are working fine on another PC, then you can try out the below solutions. Some of the below solutions may not work with your problem, so that try out every method until you get an answer.
Before you follow these steps, start your computer in safe mode.
How to start the computer with safe mode
power off your computer
Then power on your computer again and keep tapping the F8 key on your keyboard and go to advanced boot options. If monitor displaying windows starting screen, follow the above step back.
After you log in to advanced boot screen using arrow keys, select safe mode, and tap enter.
Click the Windows start button, and with pressing the “Shift” key, click on the “Restart” button.
Solution 1: Disconnect the power cable for a while
First, power off your computer, and if the power cable is connected, disconnect it. In case if you are using a laptop computer, shut down it and remove battery also. After 1-minute power on your computer, look if your keyboard or mouse problems resolve. This way worked for most users who have the same issue.
Solution 2: Check your hardware
You need to check your hardware before going below the solutions. Start this step by carefully checking the connections of your device. If your mouse or keyboard is connected correctly, try them switching to another USB port. If you are using a wireless keyboard or mouse, check whether batteries are with enough charge. Also if you are using a laptop check, you didn’t accidentally turn off the keyboard or mouse using function keys on the laptop.
Solution 3: Check your computer using antivirus software
Sometimes the mouse or keyboard does not work correctly if malware or virus is affected by your computer. Some malware functions will disable devices on your computer.
So, you need to scan your computer using an antivirus program. In that case you can use a boot scan or antivirus boot disk for this task. Before you begin, you need to start your PC with safe mode first for if the virus is stopping you from controlling your PC.
- After you start your computer with safe mode, right-click on the start button and click settings.
- Then go to Update and Security> Windows Security> Virus and Threat Protection
- Click scan options
- In the “Scan Options” menu, select the “Windows Defender Offline Scan” option.
- Click the scan now button to begin the scan.
- After that, windows begin the scanning process with rebooting your PC. This process will take approximately 15 minutes, depending on your PC.
Solution 4: Disable driver signature enforcement
Follow these steps to do this
- First, Shutdown your computer using the power button.
- Then power on your computer again and keep tapping the F8 key on your keyboard and go to advanced boot options. If monitor displaying windows starting screen, follow the above step back.
- After you log in to advanced boot screen using arrow keys, select disable driver signature enforcement.
- After press enter key to restart the computer
Solution 5: Reinstall your keyboard and mouse drivers.
When we connect USB devices on windows, it will automatically handle drivers for your mouse and keyboard, but sometime it will not work correctly. So manually reinstalling drivers will help you to prevent problems.to do that right-click on the windows start button and go, device manager. This window will show you all the devices connected to your computer. Click on the arrow to expand them. After you select that keyboard or mouse connected to your device right click and click uninstall device. After uninstalling reboot, your computer and your device drivers will install automatically.
After your computer restarts, update drivers using driver updating software or manually right-clicking on the device manager window.(Picture 2 “Update Driver“)
Solution 6: disable third party services on the system.
Sometimes third-party software will stop and block your driver services so that that will lead to stop working some of your devices. Disabling third-party services will help you to prevent this issue.
- Press “Win+R” on keys together on your keyboard or on search box type run to open the run dialog box.
- Type “msconfig” in that box and press enter or click ok.
- Go to the services tab and check to hide all Microsoft services box and click “disable all“.
- After that click ok
- then click restart on the incoming dialog box.
If the issue resolves to find what service is cause to this problem, disable third party services one by one and check.
If your keyboard is broken, you can use the on-screen keyboard option on the windows.
For use, this, click the start button and go to windows ease of access and click on-screen keyboard.